We ship all products via UPS or USPS. Rush shipping is available for an additional charge. Please call us at (231) 526-5807 for more information. Products will often ship within 48 hours. In some cases, your product may require special handling or a specialty application and may require additional time to process. We will notify you immediately of any delays and will make every effort to get you your products as quickly as possible.
We take great pride in our work but understand that the unique nature of handcrafted product does not always suit everyone’s needs. We’re happy to accept returns within 30 days. Please include a copy of your original receipt when returning. If no receipt is present, returns will only be allowed for exchange or credit.
To make a return, please reach out to us via email or phone to alert us that you are returning some or all of your order first. Then, please mail your order to Little Traverse Tileworks, attn: Returns, 108 E Third St, Harbor Springs MI 49740. Tileworks is not responsible for the cost of return shipping.
To exchange an item please email or call with the details of what you would like to exchange for along with your return.